sap support services - An Overview
sap support services - An Overview
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Entry a variety of support channels to help you solve your difficulty in the easiest way doable. All of the support channels are integrated into the application, making use of synthetic intelligence (AI) algorithms to advise the very best channel to solve your difficulty.
From incident administration to self-service, our services desk modules are created to maintain your assistance desk economical plus your consumer fulfillment amounts large.
You may watch The supply and e book the session by means of SAP for Me even though accessing your situation specifics.
"It’s not simply the massive length of time that is definitely saved; it’s also the sheer amount of knowledge that is out there at the click of a button."
How would you Plan an authority for VAR-d support companions and their stop consumers? As VAR-D support partners are mandated to provide 1st and 2nd line support, using Agenda a specialist channel is designed offered, considering that Could 2021, for existing cases only.
“Employing Sunrise has enabled straightforward interaction involving IT groups, and also other departments. Automation and agile Performing is paramount to A prosperous assistance desk and Sunrise plays a key portion in obtaining this.”
"The CFO and I'm able to pull up the data more info and find out where our funds is Anytime. It’s actually been a life saver, In particular throughout these unsure instances."
Pro Chat for VAR-d support associates and their conclude prospects A performance making it possible for VAR-shipped support partners to implement Professional Chat for their close shoppers' units is presently not offered.
Based on Each and every buyer's particular person state of affairs, this migration could mean a significant alter towards the Reside database, which must be safeguarded to make sure that historical info is held intact. For that reason, SAP will accompany your migration by using a provider to handle the complex facets of this type of venture and assist guide you safely through the migration procedure. The service is meant to enrich your Total new G/L task.
Overseeing assets is important for promptly figuring out and pinpointing opportunity issues, letting for swift and efficient intervention. Optimise asset lifespan by regular and quick servicing, cut down squander.
Take note: Provider requests are intended for program tasks as part of your cloud goods, which have been unrelated to unforeseen services delays or disruptions.
trending written content which indicates in true-time which KBAs/SAP Notes are preferred with our clients.
DM< remedies allow you to fix organization problems like mergers & acquisitions, divestitures, corporate restructuring, information harmonization and consolidation of IT landscapes.
SAP will not raise costs for existing SAP Company Support contracts during the Original time period one and 1st renewal period two.3 Following the contract is out with the Preliminary rate lock SAP may possibly increase the support selling price by CPI on yearly foundation, subject to agreement conditions.